CALL US: (AU) +61 2 8011 1805 or (NZ) +64 9 280 3838          INFO@CUSTOMERMONITOR.COM  
Customer Monitor NPS

CUSTOMER EXPERIENCE SOFTWARE
SIMPLE - EFFECTIVE - MANAGED 

Our fully managed software solutions and research services are specifically designed to help you become a world class business through measuring, managing and executing amazing customer experiences

THE CUSTOMER MONITOR PLATFORM IS LOADED WITH POWERFUL FEATURES

 
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Find out what your customers are thinking, feeling, experiencing and saying about your business in real time Have all of your customer experience information accessible through simple cloud based dashboards Be more customer focused so you can improve satisfaction, increase retention and acquire more customers
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Reduce your rate of churn and increase your customer retention, loyalty and profitability Discover trends and track key metrics over time so that you can measure your businesses efforts Encourage and enable your happiest customers to spread the word about your business
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Set and receive notifications & alerts when responses are received or when "at risk" responses are identified Identify individual customers that are dissatisfied so your team can assist and retain them Your customer experience program is fully managed by qualified research professionals


 

WHAT OUR CLIENTS SAY ABOUT US


"We have worked closely with the Customer Monitor team to develop an effective Customer Satisfaction Programme that services more than 500 offices. Their subject matter expertise has guided our strategic decisions and discipline around implementation. The result is a programme rich in measurable and actionable insights that impact the individual franchises and our Group as a whole. The timely management of feedback and customisation has ensured the programme is relevant and enabled us to embed it in our culture."

site-perceptivecm-images-basic themeS Mcdowell
SHELLEY MCDOWELL 
HEAD OF CUSTOMER EXPERIENCE
RAY WHITE GROUP
OUR AWARDS
westpac
Best New Business in
North Shore region.
 
fast 50
24th Fastest Growing
Business in NZ.
 
ernst young
Christ Pescott named
a finalist.
 
aut business
Perceptive named a
finalist

THE PEOPLE BEHIND CUSTOMER MONITOR

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Perceptive Research is a full service market research company, and developed the Customer Monitor platform in 2011. We service the market research and customer experience needs of over 300 clients throughout NZ, Australia, Hong Kong and Japan. Perceptive Research are the research partner of choice for some of Australasia's most successful organisations. Perceptive also work directly with 8 out of the top 10 advertising agencies in NZ to add horse power to their existing strategic planning teams.

Our team is made up of a multi-disciplined group of people. We are a pragmatic, well rounded group of people who genuinely get along, and have a huge amount of respect for each other. At the end of the day we are all about achieving incredible things together with our clients, and having a lot of fun doing it. We are a mix of qualitative and quantitative researchers, statisticians, brand strategists, marketing strategists, digital specialists and social research specialists.

FIND OUT MORE ABOUT OUR CUSTOMER MONITOR SOFTWARE

CUSTOMER EXPERIENCE MANAGEMENT THAT DRIVES RESULTS

Improve customer retention, loyalty and satisfaction by building a strong customer centric culture
 
  • Real time reporting through cloud based dashboards - anywhere, anytime.
  • Always know what your customers are thinking, experiencing and saying about your business.
  • Have the ability to drill into your customer segments for deeper insights.
  • Simple and easy to interpret text analytics to understand what the customers are saying.
  • Encourage word of mouth marketing with the click of a button.
  • Never lose the customer who had a bad experience, always have the opportunity to save them.
  • Identify and enable your happiest customers to spread the word about your business.
  • Simple integration through our own API, making data transfer seamless.
  • Get the benefits of our Customer Monitor software without changing your existing CRM systems.
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OUR CLIENTS
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Ray White Group provides a broad range of real estate services from over 1000 individual offices across New Zealand, Australia and Indonesia. Their team helps around 220,000 home owners and purchasers successfully buy and sell property every year. And they use Customer Monitor extensively throughout their business.
VISIT HERE
HSBC(copy)
With around 6,600 offices in around 80 countries and territories, spanning six continents and transacting in more than 90 currencies, HSBC draws both on local and international resources. With more than 25 years’ experience in the New Zealand market HSBC provide a world class service catered to the needs of the local market.
VISIT HERE
lmm

With a team of over 600 mortgage brokers across Australia and New Zealand Loan Market are the expert on your side when seeking the right loan for your first home, investment property or refinancing needs. Loan Market has used the Customer Monitor platform to manage customer experience since early 2012. 
VISIT HERE
Slingshot-logo-high-res
Slingshot is proud to be the largest 100% kiwi owned and operated telco in New Zealand, and to bring kiwi's some of the best value Homeline and Broadband plans available. Slingshot use the Customer Monitor platform to maintain a high standard of customer service, ensuring all customers have the best experience possible.
VISIT HERE
millennium logo1

The AUT Millennium Institute of Sport & Health creates a place where the local community and top athletes alike can access world-class facilities, training and healthcare services. The fees paid by its members go toward training and supporting New Zealand’s elite athletes. Millennium use the Customer Monitor platform to measure and improve member experience.
VISIT HERE


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EziBuy Limited is the leader in the apparel and homeware catalogue market. EziBuy mails over 23 million catalogues annually and processes an excess of 1.75 million orders a year to customers across Australasia. EziBuy uses the Customer Monitor platform to constantly improve its already high NPS score, and continue to deliver a great service to its customers.
VISIT HERE

CONTACT US NOW TO LEARN HOW THIS APPLICATION COULD IMPACT YOUR BUSINESS BY BUILDING BETTER CUSTOMER RELATIONSHIPS

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