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Intelligent customer insights to transform your business

End-to-end customer experience management solution combining research, technology and consultancy

Enterprise customer experience solution to fit your needs

By having developed our own customer experience management software, we can customise our solution to suit your unique business needs.

Customer Monitor is ideal for large, complex businesses with unique requirements, allowing for a richer level of customisation and customer understanding.


A holistic understanding of your customers

With our fully customised solution, you’ll get a deep insight into the minds of your consumers, being able to understand their motivational drivers and better serve their needs.

Innovative technology, research and consultancy

Our advanced solution allows you to tap into our specialist research, analytics and software development skillset whilst we’re here to support you all the way.

Become a customer strategy leader in your industry

We aim to make our clients the customer strategy leaders in their industry. Our first step is to establish some quick wins, to generate the buy-in you need to drive positive change.

Changing companies for the better

"Customer Monitor have worked with us for over four years now, coaching us, advising us and being patient with our corporate team and 11,000 strong network of individuals. They invest in their people and you can see that they genuinely love coming to work every day. We appreciate all that you have done and continue to do."

Katie Manfield
Customer Experience Manager

"The team at CM understood our needs and executed both NPS and Customer Satisfaction surveys which have helped us better understand the needs and pain points of our clients and customers. We delivered to our NPS targets which were a 10% increase on the previous year"

Rebecca Stratton
Marketing Manger

"Customer Monitor is a great way to keep your finger on the pulse of your business, and address issues immediately should they arise."

Monique Rana
Cofounder & Social Media Manager

Here’s a handful of companies that have worked with us

barfoot thompson
TSB Bank
ray white

We help you make confident business decisions based on real insights