Salt is a leading digital recruitment agency started in 2003 by sibling duo Jacqui and Shaun Barratt. In the years since, it has grown beyond its New Zealand beginnings to over 260 staff in 15 locations across the world. However, staying connected to customers and employees as you grow into a global company is no easy task.
“As we matured, we started to appreciate that we couldn’t get across all the feedback and couldn’t be everywhere to collect it first-hand,” says CEO and Founder, Jacqui Barratt.
Using Perceptive’s enterprise-level customer experience management platform, Customer Monitor, Salt is able to track their Net Promoter Score (NPS) and gather vital feedback from client and candidate alike.
Today, Salt’s Voice of Customer programme permeates the business, empowering employees at all levels. As a result, Salt now has high levels of customer advocacy and loyalty in all its offices around the world.