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Billing Policy

1.0 General Billing

Usage of Customer Monitor’s products and services constitutes customer's acceptance of Customer Monitor's billing policy.

Following is Customer Monitor's billing policy with which all customers must comply:

  • All accounts are set up on a prepaid basis. Payment must be received by Customer Monitor before any billable product or service is provided/activated.
  • Customers are required to keep a valid credit/debit card, or payment information on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.
  • Subscription billing is based on availability of products and services, not based on usage. However, fax and voice broadcast service fees are usage based. Email overages are billed as an additional charge as well.
  • Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online by emailing accounts@customermonitor.com

2.0 Billing Cycle

All recurring subscriptions are automatically invoiced or charged to the credit/debit card on file on a monthly basis.

Invoice and payment receipts are available to customers upon request.

Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.

Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their Customer Monitor subscription.

All subscription fees are nonrefundable.