Usage of Customer Monitor’s products and services constitutes customer's acceptance of Customer Monitor's billing policy.
Following is Customer Monitor's billing policy with which all customers must comply:
All recurring subscriptions are automatically invoiced or charged to the credit/debit card on file on a monthly basis.
Invoice and payment receipts are available to customers upon request.
Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
Deactivation: After an account is delinquent 60 days, it will be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data will be stored for 90 days post cancellation. After that, application data will not be available. The account record and delinquent balance will be submitted to a third-party collection service.
Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their Customer Monitor subscription.
All subscription fees are nonrefundable.