There are many ways to segment your audience. But only some will be effective for your research. Arm yourself with what you need to know about the four types of market segmentation below:
Read more: Understanding your Audience, the complete guide to market research.
Demographic segmentation separates your audience by who they are. What this means precisely depends on whether you are operating in a B2C or a B2B context.
For example, typical B2C demographic traits include:
- Family status
Meanwhile, a B2B audience might include the above, as well as:
- Company size
- Industry type
- Role (within company)
- Time in position
This segmentation type, along with geographic, is one of the most common segmentation types used in market research. This is due to the fact that it is readily accessible information through existing customer relationships, and can quickly eliminate unnecessary audience data with just a few inclusions.
A high-end jewellery store segments their audience by income to investigate their opportunities among those who could reasonably afford their products.
This focus ensures they don’t waste valuable resources on targeting an audience that wouldn’t be interested in their products.
Meanwhile, a software-as-a-service company that sells software to research firms segments their target audience by role.
This gives them the opportunity to create marketing campaigns that resonate with relevant decision makers in their audience.
Geographic segmentation splits your audience depending on where they are located.
Segmenting in this way is best used when a customer’s location influences their purchase decision. This is going to be true for nearly any business, which is why geographical segmentation is one of the most popular forms of segmentation used.
The fact that nearly every business will have some kind of geographical information on their customers (obtained through address submissions for newsletters, coupons, apps, in-house services, etc) also makes this one of the easiest to implement as well.
A large business with international holdings segments by geography to get a clearer picture on its audience volumes in the United States versus the United Kingdom.
Discovering the popularity of the business’ products in the UK, the company decides to develop a .co.uk website address and produce content specifically for its UK audience.
Psychographic segmentation separates your audience by their personality.
This can be especially useful for businesses which sell a product or service that will make an impact on people with specific world views or ideas.
NB psychographic segmentations can include a lot of different factors. The above list is not exhaustive by any means; ensure that you cover as many “softer” psychological characteristics in your initial market research to ensure you don’t miss any important perspectives.
A retailer segments their data by the value of “budget-consciousness”, separating those among their audience who consider themselves particularly frugal from those who are less concerned about how much they spend.
Noting a distinct dip in the number of budget-conscious customers, the research consultants suggest that the retailer may want to either develop a new line of everyday essentials, or better position their existing products to appeal to this budget-conscious group.
Behavioural segmentation divides your audience by their previous behaviour in relation to your brand.
- Awareness of the business
- Previous purchases
- Purchase patterns
- Usage level
- Product knowledge
- Product/service rating
A local restaurant segments its audience data by purchase patterns, specifically when the purchase was made. This allows it to investigate its lunch-time audience compared to its dinner-time audience.
By comparing the difference in the type of meals purchased between each of these times, the restaurant is able to create a new lunch and dinner menu that better suits its individual groups of customers.
Leveraging each of these segment types is integral for getting the granular data you need to better understand and target your audience. By gathering each type and segmenting your audience with them in conjunction, you can achieve granular, specific and robust research insights.
For more information on market segmentation, download our all-in-one guide to understanding your audience.