From funnel to flywheel: the next CX evolution.

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By 2020, customer experience (CX) will overtake price, product and expertise as the key brand differentiator.

This white paper challenges the traditional view of the customer journey and highlights how customer-centric strategies are critical to future business success.

Download our free white paper and learn:

  • A powerful new approach to sustainable growth—the CX flywheel.
  • Why the traditional customer funnel is no longer accurate.
  • How misalignment of core business functions impacts customer experience.
  • What is driving the resurgence in word-of-mouth marketing.

Plus, customer experience strategies that will:

  • Focus marketing.
  • Empower sales teams.
  • Fuel better service. 
  • Motivate employees. 
  • Improve overall profitability. 

To download, simply complete the form

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