NPS industry benchmarks

for Australia

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Learn where your business stands in comparison to your competition with our Net Promoter Score industry benchmarks.

Derived from nationally representative samples, our report includes but is not limited to:

  • Financial and Professional Services.
  • IT Services and Telecommunications.
  • Energy, Freight and Logistics.
  • Education.
  • Real Estate and Hospitality.
  • Retail, FMCG and many more.


Why do we create and share these benchmarks?

One of the first questions we are asked is “What is a good Net Promoter Score?".

Therefore, we've investigated the Australian market to find out how various industries are performing. We have collated a wealth of information, so you can understand what makes a 'good score' for your organisation, in the context of your industry.

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