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Empowering your business to be a customer strategy leader

A hybrid of research, technology and consultancy capabilities to fit your needs

Unique solutions
for unique businesses

Our full-service, research team develop the businesses intelligence in tandem with building the most effective customer experience management solution. We to can customise a bespoke solution to suit you.

Bringing your customer
strategy to life

Our unique structure allows us to make an impact in your business quickly, by embedding systems to enable positive change and establishing a set of quick wins, to provide early momentum.

Increase your customer
retention and loyalty

Our solution allows you to increase your customer retention and lifetime value, by knowing what you’re doing right and wrong. We can also help boost your word-of-mouth and get real customer testimonials.

Combining the right expertise to lift your game

With our hybrid blend of research, technology and consultancy, we’re your all-in-one enterprise partner to take your customer strategy to a world-class level.

We leverage a full breadth of customer research expertise, and along with our customer strategists and software development team, this allows you to develop a holistic understanding of your customers.

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Up-to-date Net Promoter Score benchmarking

We report on all industry Net Promoter Score (NPS) benchmarks, across Australia and New Zealand on a regular basis to ensure our clients remain in front of their competitors.

We are constantly looking for new ways to give our clients the competitive advantage which drives our product and service development roadmaps.

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Using Net Promoter Score surveys to gauge customer advocacy

Our surveys are based on the Net Promoter Score (NPS), which is a metric used globally to measure customer loyalty and advocacy levels. NPS establishes the likelihood of a customer to recommend a product or service to another person on a scale of 0-10.

NPS is ideal for benchmarking against your key competitors and for measuring your performance over time.

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Fully integrated API capabilities

Our software offers fully integrated API capabilities with maximum automation and security for businesses with established CRM systems.

Fully managed solution

Our customer experience strategists manage it all for you, not only making it a pain-free solution, but ensuring you have the expertise to support your customer experience program.

Customisable dashboards

Dynamic yet easy-to-use dashboards, with the ability to include multiple tiered dashboard structures, customised to fit based on your unique needs.

Scalable to grow with your business

Our limitless and scalable customer experience management solution can grow when your business grows and adjusts to your needs as they change.

Become a customer strategy leader