FREE CASE STUDY

Wesfarmers win back an additional $27m using Customer Monitor

In just 12 months Wesfarmers won back an additional $27m of “at-risk-customers”. Find out how they did it.

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In this case study

Learn how Wesfarmers:

  • Made customer experience work for their business.
  • Achieved their customer experience objectives.
  • Integrated their current CRM system and the Customer Monitor platform.
  • Improved their NPS score from -6 to +34 in the first 9 months.
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Learn how Wesfarmers saved their most at-risk customers and saved their business $27m.

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