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Australasia’s leading enterprise customer experience management solution

Enterprise level corporate and government clients

We are well versed in working with large corporate and government organisations with complex business models, especially those in the Insurance, Real Estate, Telecommunications, Technology, Utilities, Professional Service and Banking industries.

We understand your  business like no other

Our aim is to design a customer experience management program that best suits your business and the relationship that you have with your customers. No two businesses are the same and we take this approach in establishing the unique nature of your customer relationships.

We’re part of an award winning team

Customer Monitor is part of the Perceptive Group, with an award winning research team, an enterprise level software development and UX design team, a world class consulting team, a team of high level customer insight strategists and a senior implementation team.

See why our clients love Customer Monitor


Wesfarmers win back $27m of  most-at-risk customers

Learn how Wesfarmers won back an additional $27m of “at-risk-customers” in just 12 months, by using Customer Monitor.


See how Ray White increased their  NPS® score by over 30%

Customer Monitor helped Ray White successfully achieve customer success across their entire network and consistently maintain a world-class score.

Our awesome team

We have an award winning team of highly skilled researchers, analysts, designers, developers and brand strategists all of whom contribute to the success of our business and that of our clients.

Aimee Le Verne Office Administrator

Aimee Le Verne
Office Administrator

daniel-shaw-new.png Group General Manager

Daniel Shaw
Group General Manager

Hayley Clinning Data Scientist

Hayley Clinning
Data Scientist

jimmy.png Business Analyst

Jimmy Anderson
Business Analyst

Madison Bate Account Director

Madison Bate
Account Director

Nikky.png Creative Content Marketer

Nikky Lee
Creative Content Marketer

sam-t.png Account Manager

Sam Tremaine
Account Manager - Customer Monitor

Anita.png Data Analytics

Anita Taewa
Data Analytics - Team Leader

damian.png Account Strategist

Damian Bennett
Account Strategist

jason.png Sr. Software Developer

Jason Chen
Senior Software Developer

Jack.png Senior Content Marketer

Jack Medland-Slater
Senior Content Marketer

marc.png Research Analyst

Marc Lambert
Research Analyst

Nick-hall.jpg Group Account Director

Nick Hall
Group Account Director

Tiare Courtnay Finance Assistant

Tiare Courtnay
Finance Assistant

Andrea Laurie Creative Director

Andrea Laurie
Creative Director

erin-harrison-new.png Research Consultant

Kenneth Chan
Research Consultant

josh-new.png Sr. Account Director

Joshua Jo
Senior Account Director

Jack Perkins Data Engineer

Jack Perkins
Data Engineer

Masha-intern.png Data Analyst

Marsha Ma-Fairbrother
Data Analyst

sammie-parkinson.jpg Account Manager

Sammie Parkinson
Account Manager - Customer Monitor

Tomas-Dickson-New.png Sr. Account Director

Tomas Dickson
Senior Account Director

Casey Brahne Research Analyst

Casey Brahne
Research Analyst

Gail.png Intermediate Developer

Gail Quick
Intermediate Software Developer

jo-gamble.png Research Director

Joanna Gamble
Research Director

Karin.png Sr. Software Developer

Karin Marais
Senior Software Developer

Michelle-Donaldson.png General Manager

Michelle Donaldson
General Manager - Growth

ollie-new.png Head of Research

Oliver Allen
Head of Research

chris-pescott-new.png CEO

Chris Pescott

cadell.png General Manager

Cadell McMillan
General Manager of Operations

hong_new.png Data Analyst

Hong Shin
Data Analyst

jackson.png Data Analyst

Jackson Humphries
Data Analyst

karen-new.png Sr. Research Consultant

Karen McDonnell
Senior Research Consultant

Matt-van-der-loos.jpg Head of Creative&Content

Matt van der Loos
Head of Creative&Content

rachel-new.png Sr. Research Consultant

Rachael Desmond
Senior Research Consultant

chrisjan.png General Manager

Chrisjan Thomson
General Manager Finance

Hallie Good Account Director

Hallie Good
Account Director - Customer Monitor

joe-chen.png Sr. Software Developer

Joe Chen
Senior Software Developer

Lucie.png Designer

Lucie Blazevska

natalia.png Research Analyst

Natalia Cabaj
Research Analyst

sarah.png Group Account Director

Sarah Rhodes
Group Account Director

We bring more to the table

The Perceptive Group is one of Australasia's leading customer intelligence agencies with three fundamental divisions —Perceptive Research (insight-led strategy), Customer Monitor (customer experience management) and Perceptive Inbound (research driven digital marketing).

Part of the Clemenger Group, we provide our clients with unmatched capability across the marketing services spectrum.


Inbound & content marketing

Perceptive Inbound is a growth-focused, research-driven solution, allowing you to scale your business by attracting new leads that you nurture into loyal customers. You’ll generate quality leads through creating relevant and engaging content.


Research & strategy

Our award winning, team deliver insights to drive profitable growth by leveraging technology and innovative techniques. We apply modern methodologies blended with traditional research methods to ensure you get the insights you need.

The proof is in the pudding

Our team has won a number of prestigious awards such as the Deloitte Fast 50 (celebrating New Zealand's fastest growing companies) the AUT Excellence in Business Support Awards, and our CEO has been a named finalist in the EY Entrepreneur of the Year awards.

fast 50 2015
ey 2015
ey 2009
fast 50 2009
ra effectiveness

Become a customer strategy leader