NPS industry benchmarks

for New Zealand

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Learn where your business stands in comparison to your competition with our regularly updated Net Promoter Score (NPS) benchmarks.

Derived from nationally representative samples, our report includes but is not limited to:

  • Financial and Professional Services.
  • IT Services and Telecommunications.
  • Energy, Freight and Logistics.
  • Education.
  • Real Estate and Hospitality.
  • Retail, FMCG and many more.


Why do we create and share these benchmarks?

One of the first questions we are asked is “What is a good Net Promoter Score?".

Therefore, we've investigated the New Zealand market to find out how various industries are performing. We have collated a wealth of information, so you can understand what makes a 'good score' for your organisation, in the context of your industry.

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